Monday, Tuesday & Wednesday | 9:00am-5:00pm | Supportive Team | Meaningful Work | Career Growth

The Opportunity

As the welcoming face of our organisation, you’ll be the first point of contact for residents, families, visitors, and staff. This is a dynamic and wide-ranging role where no two days are the same. You’ll provide exceptional customer service while supporting a wide range of administrative, rostering, recruitment, and compliance tasks that keep our community running smoothly.

Key Responsibilities
Provide a warm, professional welcome to residents, families, and visitors
Manage incoming calls and direct enquiries efficiently
Register and monitor visitors in line with safety and security procedures
Maintain accurate and compliant staff files for employees, contractors, volunteers, and students
Support onboarding and offboarding processes with the People & Development team
Assist with rostering, data entry, filing, mail handling, and general administrative duties

About You
Experience in reception, customer service, or administration (aged care or healthcare experience highly regarded)




Solid communication and interpersonal skills
Professional, organised, and detailfocused
Experience with rostering systems such as Humanforce
Confident using Microsoft Office and general computer systems

Additional Requirements
Valid Police Check and/or NDIS Worker Screening Clearance
COVID19 vaccination (3 doses)
Annual Flu vaccination encouraged for all aged care workers

Why You’ll Love Royal Freemasons
Join a warm, inclusive team that genuinely supports you
Make a meaningful difference in the lives of older Australians
Access ongoing training and development to grow your career
Enjoy salary packaging perks that boost your takehome pay

Ready to Apply

If you’re a motivated and customerfocused administrator looking to join a supportive team, we’d love to hear from you. This is a fantastic opportunity to bring your organisational skills, attention to detail, and passion for service to a role where your contribution truly matters.

📌 Customer Administration Officer Coppin Centre Melbourne
🏢 Royal Freemasons
📍 Melbourne