As a Service Desk Officer based in Adelaide, you will apply a customer-centric mindset that facilitates high-quality service desk functions across the ICT department. Your empathetic nature, patience and willingness to learn are key attributes the team are seeking in this versatile and dynamic role.

Operating within a cohesive unit, you will apply a sound understanding of service desk processes and general administration duties, as you troubleshoot and resolve problems. Step into this highly trainable role that heightens productivity and efficiency within an ever-expanding ICT directorate.

In this role, you will:
Provide dedicated help desk support for all DCP applications, midrange systems and installed software
Handle IT-related difficulties and requests for change by adhering to relevant security policies and practices
Utilise a call logging system to prioritise tasks and heighten team awareness of arising issues
Support the implementation of new DCP applications, including system testing and generating user documentation.

About you:
You possess exemplary communicative skills to liaise with an array of stakeholders
You have exceptional organisational skills to document procedures and enhance response measures to problems




You demonstrate sound judgement to prioritise workloads and accurate reporting processes
You are a phenomenal problem-solver, who can adapt to changes in technology and systems
You have essential knowledge of desktop environment applications and computer systems.

Why You’ll Love It Here - DCP Benefits That Matter:
At DCP, these are just some of the benefits you’ll enjoy:
A cooperative team environment, working alongside people who are committed to best practice and making a meaningful impact
Versatile working options with tailored arrangements to help you balance work and life
Paid Parental and Partner Leave – additional paid time to support you and your growing family
Recognition and Growth – we celebrate your achievements and open doors to development across DCP
Salary Packaging – reduce your taxable income with a range of pre-tax perks
Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family
Wellbeing Support - confidential Employee Assistance Program services for you and your family.

See our full list of benefits.

📌 Service Desk Officer Adelaide
🏢 Department For Child Protection
📍 Adelaide