Key Responsibilities
• Provide comprehensive remote and in office technical support for energy storage systems (residential, C&I;, and utility-scale), including installation guidance, system commissioning, fault diagnosis, and repair to ensure high system uptime.
• Manage the after-sales process including warranty claims, spare parts replacement, and RMA coordination, while delivering customer training and compiling technical guides.
• Collect and feedback in office technical data and quality issues to the R&D; and product teams to drive product iteration, and assist the sales team with pre-sales technical clarification to boost customer satisfaction.
• Undertake other duties as assigned by the supervisor.
Requirements:
• Electrical/Power Electronics background with relevant after-sales support experience.
• Familiarity with BESS architecture and English fluency.
• Valid driver's license and willingness to travel.
📌 Aftersales Manager Melbourne
🏢 Gotion Australia
📍 Melbourne
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