About The Role

As a Service Delivery Manager, you will make an impact by leading your team to deliver agreed outcomes reliably, collaboratively and to a high standard. You will be a valued member of the Policy Value Stream team and work collaboratively with the Policy Stream Owner, business stakeholders, senior leaders and cross-functional teams.

In This Role, You Will
Lead and motivate the team to deliver planned outcomes on time and to the expected quality
Take ownership of delivery performance, risks and issues, and escalate appropriately
Ensure adherence to SLAs as agreed with the business
Partner with stakeholders across the value stream to align priorities and remove blockers
Communicate clearly with the team, stakeholders and senior leaders on progress and priorities
Foster a team-oriented, positive and accountable team culture

Work model: Hybrid We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position in the client or Cognizant office in Sydney, New South Wales. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.



The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be explicit about role expectations.

What You Need To Have To Be Considered
Substantial service delivery background, including leading or coordinating teams
Proven ability to drive outcomes and hold yourself and others accountable
Strong leadership skills, with a track record of taking ownership of results
Prior experience managing diverse, cross-functional teams across geographies
Insurance industry experience
Excellent written and verbal communication skills
Cooperative approach and a positive, solutions-focused attitude

These will help you stand out
Experience with Duck Creek or Guidewire

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring recent and exciting things to this role.

📌 Service Delivery Manager Sydney
🏢 Cognizant
📍 Sydney