IBM Cognos Support Professionals

Positions: Cognos Support Analyst (3+ Years) | Senior Cognos Support Consultant (5+ Years) | Cognos Support Lead (8+ Years)

We are looking for experienced IBM Cognos specialists to support and manage an enterprise Cognos reporting environment, ensuring platform stability, timely report delivery and efficient production operations.

Key Responsibilities
Monitor and manage IBM Cognos services, scheduled jobs, report executions and TM1 cube refreshes.
Handle production incidents, troubleshoot service failures, perform root cause analysis and manage critical (P1) issues.
Administer Cognos Analytics, including configurations, security, logs, data-source connectivity and multi-server environments.
Develop, maintain and troubleshoot Cognos reports, dashboards, packages and Framework Manager models.
Monitor data loads, reporting schedules, report accuracy and performance.
Coordinate change management, UAT, production releases and technical documentation.
Manage stakeholder communication, technical escalations and knowledge transfer.

Mandatory Technical Skills
Robust hands-on experience in IBM Cognos Analytics administration and production support.
Cognos report development, scheduling, troubleshooting and distribution.




Knowledge of Framework Manager, packages, security and data-source connectivity.
Exposure to IBM TM1 / Planning Analytics and cube refresh activities.
Experience with Cognos Transformer / PowerCubes (where applicable).
Strong SQL skills, preferably with Microsoft SQL Server.
Understanding of Windows Server and IIS.
Experience in incident management, RCA, change and release management.
Valuable to Have: Docker and Power BI exposure.

Experience-Based Expectations
Cognos Support Analyst (3+ Years): Report monitoring, production support, routine troubleshooting and scheduling.
Senior Cognos Support Consultant (5+ Years): Independent incident management, advanced troubleshooting, Cognos administration and report development.
Cognos Support Lead (8+ Years): Ownership of production support, critical incident management, technical escalations, stakeholder communication and SLA adherence.

Working Hours & Location
Monday to Friday, 9:00 AM – 5:00 PM Australian Eastern Time (AEST/AEDT).
Offshore resources must be available during Australian business hours.
Responsible for incident management and reporting operations during the agreed support window.

📌 Ibm Cognos Support Professionals Sydney
🏢 iSoft
📍 Sydney