An exciting opportunity is available to join an IT Managed Service Provider who specialises in delivering customised IT solutions to small and medium-sized businesses.

This role is well suited to individuals seeking a long term challenge and the chance to grow and evolve within the organisation.

DUTIES INCLUDE
Daily reporting to IT manager
Ticket management and reporting
Daily performance monitoring of computer systems
Providing onsite and telephone-based Help Desk support to clients
Workbench repairs of desktops, servers and laptops
Assisting senior engineers in the implementation of Networks, Exchange, Windows Servers, Cloud and Virtual Environments
Availability to attend to emergency IT support systems administration until resolution arises

YOU WILL BE TRAINED IN THE FOLLOWING:
Installation and configuration of server infrastructure, desktop, laptop and printer
Performing of networking and server maintenance and health check tasks
Network monitoring setup and alerts, including security breaches
Maintaining documentation of systems/networks/backups, as needed
Create and manage all user accounts
Graduate degree in Information Technology preferable but not essential
Microsoft Certifications preferable,



but not essential

PERSONAL SKILLS / ATTRIBUTES
Excellent verbal and written communication skills
Demonstrates a genuine interest in Artificial Intelligence (AI), with a solid commitment to staying informed of emerging technologies, industry developments and opportunities to leverage AI within the IT setting
Strong attention to detail, ensuring all job-related documentation is completed accurately and to a high standard
Strong customer service and interpersonal abilities
High level of professionalism, work ethic and initiative
Ability to work autonomously and within a team
Proven IT HelpDesk & Systems Administration experience, including phone etiquette
Availability for on call work as required for project phases and unforeseen outages
Bearer of Australian Citizenship, vehicle & current driver's license

If you feel that this position is in alignment with your particular career aspirations and qualified attributes, please do not hesitate to forward your Cover Letter & Resume to our office.

Only candidates chosen to progress to interview stage will be contacted.

📌 Entry Level It Systems Engineer Ringwood
🏢 Netspan
📍 Ringwood