Work Model: Hybrid (2 days in office currently, transitioning to 3 days)
Working Hours: Monday to Friday, 9:00 AM – 5:00 PM
Key Responsibilities
Manage onboarding and activation escalations for merchant partners.
Monitor onboarding performance, dashboards, SLAs, and KPIs.
Collaborate with Sales, Product, Engineering, and Operations teams to resolve process bottlenecks.
Identify process improvement opportunities and drive operational efficiencies.
Present business updates and operational insights to stakeholders.
Ensure a smooth and positive onboarding experience for merchant partners.
What We're Looking For
Experience in customer support, operations, business support, or related functions.
Solid problem-solving and stakeholder management skills.
Excellent written and verbal communication abilities.
Ability to work effectively in a quick-changing setting.
Customer-first mindset with a passion for delivering exceptional service.
Experience working cross-functionally with multiple stakeholders.
Nice to Have
Advanced Excel and reporting experience.
Client-facing or sales support experience.
Salesforce exposure.
📌 Onboarding Operations Support Sydney
🏢 eTeam
📍 Sydney
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