Serviced Aparthotel in Sydney CBD looking for experienced Hotel Duty Manager.

MUST BE AVAILABLE ALL SHIFTS on rotating roster

Job responsibilities included but are not limited to:

Staff Management
Ensure quality control of all communication to guest's.
Have excellent written and verbal skills
Manage the team to ensure that they are enforcing the hotel's protocols, and following procedures.
Ensure consistently high standard of customer service is delivered by all team members
Checking guest's accounts
Be a fantastic communicator to ensure all relevant information is accounted for
Prepare feedback for Monthly staff meetings
Be available to support the front desk with check ins, check outs and concierge with luggage & valet parking
Ensure team members maintain a skilled manner and are up to date with VIP guest movements, local events, local attractions and activities
Assist in mentoring junior staff members, and training them in SOPs
Prepare comments for staff performance reviews




Be responsible for direction to the housekeeping and maintenance teams, to ensure smooth hotel operation

Guest Management
Be the point of contact in the absence of GM, especially out of regular hours.
Deal to customer complaints to ensure they have the most positive outcome possible
Address any ongoing issues or bring to management's attention
Be visible in the hotel lobby and other public areas, particularly during busy times
Engage guests in conversation and provide general assistance, as requested, including information on tours and transportation
Meet and greet VIP guests upon arrival, where required
Monitor Guest feedback and implement actions to improve results

Experience/Skills required

RMS experience preferred

Previous Hotel Management experience minimum 1.5 years

Bachelor's degree or diploma in relevant field preferred

Driver's License ESSENTIAL

📌 Duty Manager Sydney (Australia)
🏢 Zara Tower
📍 Australia