Customer Service Officer | Full time Hours Monday - Friday | 4–6-week temp assignment /n We are currently recruiting two full-time Customer Service Officers to join a supportive and people-focused team. This is a phone-based role where you’ll spend time speaking with customers, understanding their needs, answering questions and providing a positive and professional experience. /n Unlike a traditional high-volume call centre, conversations can be more detailed, giving you the opportunity to genuinely engage with customers and provide meaningful support.
The role: /n /n
Providing friendly and professional customer service over the phone
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Managing inbound customer enquiries and providing clear, helpful information
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Taking the time to understand individual customer needs and circumstances
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Asking relevant questions and gathering required information
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Working through customer queries and helping resolve issues
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Accurately updating customer records and completing associated administration
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Liaising with internal teams to ensure customers receive the right support
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Delivering a consistently positive customer experience
/n /n About you: /n /n
Previous customer service, contact centre or phone-based experience
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Warm, confident and professional communication skills
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Solid active listening and relationship-building skills
/n /n This would be a great opportunity for someone who enjoys customer interaction and building rapport, rather than simply working through a high volume of short calls.
📌 Customer Service Officer Brisbane
🏢 Perigon Group
📍 Brisbane
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