Job Description

Our Account Manager's are responsible to:
Act as strategic partners to our clients
Be an innovation agent. Drive change for faster reaction to changing market requirement
Be an expert in the market they service

External
Ensures effective and productive client training and onboarding of new customers
Educates customers about the most relevant features/functionalities for their specific business needs
Drive adoption (i.e. activation, reactivation and engagement) of platforms within client organization by demonstrating transparent ROI to client
Finds and builds, recent user base for service offerings
Develop fact-based answers to complex key business questions
Become a market expert in one or more categories / industry segments
Deliver insightful presentations and actionable recommendations to our customers




Identify leads for cross sell and upsell opportunities with the client
Help improve renewal rate by demonstrating explicit business outcome and value
Works closely with clients to develop use cases demonstrating value being provided to clients

Internal
Ensures to be updated on relevant knowledge and has deep understanding of platform offerings
Collect and provide feedback to product teams on functionality, features etc. of platform as well as to operations and other teams on non-platform issues to drive better client experience
Collaborate with account management at the pre-sales and renewal stages

📌 Customer Success Specialist Market Insights North Sydney
🏢 NielsenIQ
📍 North Sydney