Glendale | On-Site | Full time Permanent | Monday to Friday
Monday to Thursday - 8:00am - 4:30pm + Friday - 8:00am - 2:00pm
Looking for a customer service role that's more than just answering phones?
Join Pacific Smiles at our welcoming nib Glendale Centre, where every conversation helps someone get the care they need. This isn't your typical call centre job. You'll be part of a tight-knit, supportive team, speaking with patients who already know and trust us.
We're looking for an enthusiastic, reliable Customer Experience representative to join us in a full-time, permanent role.
About the Role
You'll be the friendly voice that keeps our patients connected to their care. Your day will include:
Making outbound calls to our existing patients to help them stay on track with their dental care (no cold calling)
Booking patients in for routine check-ups and cleans
Managing cancellations and rescheduling appointments
Handling inbound calls with professionalism and care
Role details:
Full-time, permanent position
Monday to Friday
Hours: Monday to Thursday - 8:00am - 4.30 + Friday - 8:00am - 2:00pm
On-site at our nib Glendale Dental Centre
Free On-site parking
What We're Looking For
At Pacific Smiles,
outstanding patient service starts with our team. You'll bring:
Excellent communication skills and a confident, friendly phone manner
A genuine interest in customer service and patient care
Strong time management and organisational skills, with the ability to juggle multiple tasks
Confidence using technology, including call systems and booking software
A motivated, goal-driven attitude and a willingness to support team success
Reliability and commitment, as this is a key role in our operations
Flexibility to adapt to changing needs
A team-first mindset that contributes to a positive, team-oriented culture
Previous dental experience is a bonus but not essential. Full training will be provided.
Why Join Pacific Smiles?
The security of a permanent, full-time role with a consistent Monday to Friday schedule
A calm, professional workplace, not a noisy, high-pressure call centre
Conversations with patients who already have a relationship with us
A friendly, close-knit team that values trust, care and quality service
Competitive pay and employee benefits
Ongoing training and support to help you grow
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