Customer Service Representative
70k per year + Super + Performance Bonus
Hybrid working model | 4 days office, 1-day WFH
Growth opportunities, development & internal progression opportunities

We are seeking a customer-focused Customer Service Representative to join a dynamic payments and technology business. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and supporting customers in a fast-paced environment.

What's on Offer
Salary + Super + Performance Bonus
Hybrid working arrangement with 1 day per week from home
Full time permanent role - 9am-5pm
Supportive and collaborative team environment
Ongoing training and career development
Opportunities for career progression within a growing business

Key Responsibilities Include:
Delivering exceptional customer support via phone and email
Assisting customers and merchants with account setup and onboarding
Resolving customer enquiries and troubleshooting issues efficiently
Managing customer requests from start to finish with a strong focus on service excellence




Maintaining accurate records and updating CRM systems
Supporting internal sales and operational teams with customer enquiries
Meeting service levels, KPIs, and customer satisfaction targets
Escalating risks, compliance concerns, or fraud-related issues when required

What We're Looking For
Atleast 2 years of experience in customer service, contact centres, administration, banking or payments
A professional and confident phone manner
A positive attitude and genuine passion for helping customers
Strong verbal and written communication skills
Excellent problem-solving ability and attention to detail
Ability to multitask and manage competing priorities effectively
Experience using CRM systems and Microsoft Office

Why Apply?
If you're looking for a role where you can develop your customer service career, enjoy versatile working arrangements, and be part of a supportive team that values growth and development, we'd love to hear from you.

📌 Customer Support Officer Mascot (Australia)
🏢 Wow Recruitment Idibu
📍 Australia