Customer Service & Reservations (Casual or Part Time)

Job Type
Casual

Location:
Scenic World Job Category: Customer Service Scenic World is a proud third‑generation family business with a deep passion for showcasing the beauty of the Blue Mountains to the world. We’re committed to continually evolving & delivering unforgettable, world‑class experiences that inspire our guests and celebrate our incredible surrounds. We’re currently looking for a confident, organised and customer‑focused Customer Service star to join our Experience Planner Team. This administrative role plays a key part in shaping each guest’s journey, from first enquiry to arrival & helping ensure every visit to Scenic World is seamless, welcoming & memorable. This prospect is ideal for someone with a strong background in customer service and administration who genuinely loves helping people, loves working within a back of house role with a lot of variety throughout the day, and thrives in a fast‑paced, guest‑focused setting.

Job Description
What You’ll Be Doing You will be at the heart of our guest experience, with responsibilities including:




Responding to phone calls, emails, online booking requests and front office administrative duties
Processing tour company, group and education bookings using our online booking systems
Working closely with ourTicketing team to ensure smooth check‑in experiences for groups
Managing all education bookings and related enquiries Desired Skills and Experience What We’re Looking For To succeed in this role, you will demonstrate:
Strong customer service skills and a genuine passion for helping others
Clear, confident communication with a wide range of internal and external stakeholders
Experience using electronic booking or reservation systems (or the confidence to learn quickly)
The ability to stay calm and professional under pressure
Adaptability and a team‑orientated approach
Ability to work independently, while also collaborating effectively within theteam environment If this sounds like your next excellent opportunity at Scenic World, we would love to hear from you

📌 Customer Service Sydney
🏢 Scenic World
📍 Sydney