Description

At Element, we believe that time at work shouldn’t mean time away from life, so we provide a space for our associates to thrive. With an eco-minded philosophy and a passion for wellbeing, we start every workday focused and refreshed. We’re energized by a shared passion to live to the fullest, at work and at home.

Position Summary:
Support your like-minded Guest Services team with general operational tasks
Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
Assign rooms according to guest requests and preferences whenever possible
H andle general enquiries, being approachable, alive and seeking balance each guest experience
Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
Build and strengthen relationships with existing and new customers to enable future bookings

About You:
Experience with OPERA property management system or similar
Relevant experience in a similar role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a quick-paced environment
Armed with smart solutions and a can-do attitude

Our Advantages:




Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

At Marriott International, we are dedicated to being an equal prospect employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

📌 Guest Experience Expert Melbourne
🏢 Marriott International
📍 Melbourne