ING Australia is seeking a Customer Journey Expert to understand why customers contact us across payment journeys and identify prospects to reduce effort. You'll combine customer insights, data analysis and collaboration with teams to drive meaningful improvements.
You'll analyse behaviours, map journeys and propose changes to processes, communications or experiences that simplify banking for thousands of customers.
📌 Customer Journey Architect — Make Banking Effortless Canberra
🏢 Service Design Jobs
📍 Canberra
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