Our client is a luxury bathroom, kitchen, and laundry fixture brand based in Australia. They operate internationally, offering premium tapware and innovative designs to trade partners and resellers. The business values high standards, flexibility, and exceptional customer experience.

They are now seeking to hire a Customer Support (Weekend Support) to ensure resellers and trade partners receive continuous, high-quality assistance outside standard business hours. This role is critical for resolving basic issues, managing orders, and maintaining a seamless customer experience over the weekend.

Job Responsibilities
Answer and respond to inbound phone calls and emails from B2B resellers and trade partners
Deliver skilled, friendly, and accurate support for all customer enquiries
Assist customers with order tracking, returns, credits, and basic account questions
Resolve common issues independently using sound judgment
Log support tickets and document updates accurately in internal systems




Escalate complex issues to the weekday team with clear handover notes
Follow established processes while showing initiative where needed
Proven experience in a customer support or call centre setting
Exceptional spoken and written English communication skills for qualified B2B phone interactions
Ability to work independently and manage responsibilities without supervision
Proficiency with email platforms, basic spreadsheets, and general administrative tools
Availability to work every: 9:00 AM to 6:00 PM (AEDT) on Saturday, Sunday, and Monday.

Nice-to-Have Skills
Prior experience in eCommerce, logistics, tapware, or homewares
Experience using CRM systems for ticketing and customer management
Permanent work-from-home set-up
Dayshift (Australian business hours)
Part-time (24 hours/week)
Annual leaves (after 6th month)
HMO (after 6th month)
Christmas Bonus equivalent to 1 month's wage (Pro-rata)

📌 Customer Support Newcastle
🏢 Virtual Staff 365
📍 Newcastle