Turn conversations into memberships and members into community!
Are you a people person who loves building connections, creating great customer experiences and excited about helping grow a thriving membership community?
Bring your people skills, sales confidence, and positive energy to Sutherland Shire Leisure Centres Team in our Customer Experience – Memberships role.
What you'll be doing
Creating welcoming experiences and delivering outstanding customer service for our members and visitors
Connecting with customers, understanding their needs and helping them find their perfect membership fit
Turning enquiries into memberships through proactive engagement and sales conversations
Driving membership growth by promoting our services, identifying opportunities, and building solid member relationships
Managing membership administration from sign-up to renewal, cancellations, membership changes and record maintenance
Supporting front reception during busy periods and helping create a positive centre experience
What you'll bring
We're looking for someone who:
Holds a current NSW Working with Children Check
Loves connecting with people and delivering exceptional customer experiences
Has confidence in sales and enjoys achieving results
Is highly organised and comfortable managing administration tasks
Communicates clearly and professionally
Thrives in a team environment while also working independently
Brings energy,



initiative and a positive attitude to work every day
Bonus points if you have
Previous membership sales or customer service experience in a fitness, aquatic, leisure, recreation or sporting environment
Certificate III in Fitness (desirable)
Join our Team and Grow with Us!
If you are ready to take on a challenging and rewarding role that makes a real difference in the community,
Get your application in by *****pm: 24 November ****
Interview date: Interviews will be facilitated within 2 weeks of job advertisement closing
Hours of work: Permanent Full Time Working 38 hours per week.
You will have the option of a 19 day month with Council's ADO system (Accrued Day Off).
To benefit your wellbeing you will have access to fitness passport, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.
Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and will also include a Criminal History, Qualification and Working with Children Check.
Employment is subject to clearance of all these checks.
Council is a Child Safe Organisation and is committed to ensuring the NSW Government's Child Safe Standards are incorporated in our procedures, practices, programs, and events.
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📌 Customer Experience - Memberships (Sydney)
🏢 Sutherland Shire Council
📍 Sydney