Searchability is an Adelaide-based MSP supporting clients across Australia.
As a Service Desk Analyst, you will triage incoming requests across phone, email and portal and coordinate tickets to the L1/L2 teams, scheduling onsite visits as needed.
You will coordinate client onboarding from sales handover to go-live, and manage offboarding requests.
Maintaining PSA and IT Glue accuracy, you will help improve service desk processes and checklists while delivering organized, dependable support.
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📌 Msp Service Desk Orchestrator (Adelaide)
🏢 Searchability®
📍 Adelaide
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