Salary of $65,000 plus super, plus commission
Growth opportunities Opportunities
Based in Southport with onsite parking and company perks Are you passionate about helping people and finding solutions? Do you thrive in a fast-paced workplace where no two days are the same? A leading and growing finance organisation is seeking a Collections Consultant to join their dynamic customer service and collections team. This is a fantastic prospect to build your career within a supportive and high-performing environment. In this role, you’ll work closely with customers across phone, email, and online channels, assisting with their loan accounts while delivering a professional and empathetic customer experience. What You’ll Be Doing:
Assisting customers with general enquiries and account support
Managing collections and working with customers to find suitable payment solutions
Updating customer accounts and maintaining accurate records
Handling hardship cases with sensitivity and professionalism
Ensuring detailed and compliant file notes and database updates
Adhering to internal policies, processes, and external regulatory requirements What We’re Looking For:
A professional, respectful, and customer-focused approach at all times
A positive team player who contributes to a supportive team culture
Strong communication skills with the ability to build rapport and trust
Confidence in handling a variety of customer situations, including sensitive conversations
Strong attention to detail and ability to manage multiple tasks
Previous experience in a fast-paced customer service or collections environment (highly regarded) If this sounds like you, we’d love to hear from you