Enrolment Officer- Childcare | Remote

Bright Steps Academy | Full-Time | Work From Home

Bright Steps Academy is looking for an experiencedEnrolment Officerto join our growing team. This is a full time, remote role supporting families and our childcare centres with enrolments, administration, and family accounts. We are a leading provider of early education and care, and this role is critical in ensuring our families have a smooth, welcoming experience from their first enquiry through to enrolment.

What you'll do:
Manage inbound & outbound enrolment calls with warmth & professionalism.
Support and process family enrolments, accounts, tour bookings and waitlists.
Maintain centre accounts, invoices, and payments.
General administration to support centre operations.
Use of childcare CRM systems (OWNA and Line Leader knowledge highly regarded).

What you'll bring:
At least 2 years' experience in the childcare sector (essential).
Robust call centre/customer service & admin experience.
Enrolment and account management expertise.




Excellent communication & organisation skills.
Tech-savvy with ability to work independently (WFH).
Knowledge of OWNA & CCS.

What we offer:
Full-time, work-from-home flexibility.
Supportive, family-friendly team culture.
Chance to grow your career
Make a real difference to families and children in their early education journey.

Why Join Bright Steps Academy?
Access to Employee Assistance Program (EAP) for mental wellbeing
Birthday leave + wellbeing day every year
Ongoing career development and career progression
Supportive, values-driven culture where your voice matters

Child Safety at Bright Steps

Bright Steps Academy is a Child Safe Organisation committed to the highest standards of child protection. Every team member plays a vital role in creating a safe, inclusive, and empowering environment where all children are respected, valued, and heard.

📌 Enrolment Officer Brisbane (Australia)
🏢 Bright Steps Academy - Australia
📍 Australia