Seeking a highly organised Collections Crew member to support dispatching customer orders at the Collections Counter.
10th November, ****
ABOUT THE OPPORTUNITY
Reporting to the Store Manager, we are currently seeking a highly organised and enthusiastic Collections Crew member to provide premium service both friendly and exceptionally productive, while dispatching orders to Lotte Duty Free customers at the Collections Counter.
You will be working in a fast-paced, customer-centric environment with a friendly and diverse team.
YOUR DUTIES WILL INCLUDE
Distribute orders at the Collections Counter and handle "un-packs" and "re-packs" with accurate computer entries.
Provide quality customer service and assist on the shop floor as needed.
Check remaining parcels at shift end and report stock control or sales issues to the Compliance Officer.
Communicate customer issues to the Hotline Team via email and report pre-order inquiries or errors to Sales Managers.
Be aware of, and adhere to, Airport security emergency and health and safety procedures.
ABOUT YOU
Previous customer service experience in a fast-paced environment, ideally retail
Intermediate experience with Microsoft Office
A reasonable level of physical fitness, as manual handling and heavy lifting will be involved
High attention to detail
Strong communication and numerical skills
Responsible Service of Alcohol (RSA) certification required
ABOUT LOTTE DUTY FREE




Lotte Duty Free is one of the world's leading retailers, operating across 17 locations in 6 countries and 11 airports.
Strategically positioned in some of the most coveted destinations (including Australia, Japan, South Korea, Singapore, Vietnam, and the USA), we showcase a world of luxury brands in cosmetics, perfume, watches, jewellery, liquor, wine, and more!
Headquartered in South Korea, Lotte Duty Free is a household name, synonymous with delivering excellence in customer service and a long heritage as the most trusted travel partner.
Oceania, the region to which Australia belongs, hosts three locations: Melbourne Airport, Brisbane Airport, and the Sydney Downtown Store
WHY JOIN LOTTE DUTY FREE
Team Discount Program
Airport Retail Stores Discount (10% -20%)
Uniform & ASIC Pass Provided
Sales & Product Training Program
Employee Assistance Program and Health initiatives
Private Health Insurance Discount
Lotte New Employee Induction & Safety Leagues Program
Long-term Career & Professional Development Opportunities
Safe, Diverse & Inclusive Work Environment with a Supportive Culture
DETAILS OF THE ROLE
Location: Brisbane Airport
Full Time position 76 hours' fortnightly
2 week rotating roster
Availability to work a flexible schedule including nights, weekends, and public holidays
#J-*****-Ljbffr

📌 Collections Crew (Brisbane)
🏢 Lotte Duty Free
📍 Brisbane