State Street in Darwin is seeking a Level 3 Product Technical Support Incident Manager to own end-to-end lifecycle of Sev1/Sev2 incidents across the SaaS APAC estate.
You will coordinate Support, L3/L4, SaaS Ops, DevOps and Infrastructure to a single resolution path, ensuring timely updates and a durable RCA with preventive actions.
The role emphasizes structured incident command, transparent stakeholder communication, and cross-team governance, with periodic off-hours support and strong ITSM tooling
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📌 Senior Major Incident Manager | Sev1/2, Rca & Crisis Lead (Melbourne)
🏢 Singtel
📍 Melbourne
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