ING Australia is seeking a Customer Journey Analyst to analyse how customers engage with payment journeys, identify friction, and help reduce the need for support.
You will leverage customer, operational, and performance data to uncover trends and opportunities for improvement.
You will partner with Product, Operations, Customer Experience, Risk and Contact Centre teams to drive positive change, map journeys, and design simpler banking experiences that improve outcomes.
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📌 Banking Customer Journey Architect (Sydney)
🏢 ING BANK (AUSTRALIA
📍 Sydney
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