Capricorn is seeking a General Manager - Assisted Channels & Operations to lead voice and assisted channels with end-to-end accountability for Member and Supplier experience.
This role directs a large distributed workforce and drives end-to-end process improvements across service delivery and operational performance.
The position requires significant leadership across multi-channel operations, with a focus on proactive engagement, automation and enhanced customer outcomes, while balancing risk,
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📌 Head Of Assisted Channels & Operations (Western Australia)
🏢 Capricorn
📍 Western Australia
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