Working as a Customer Service Consultant for this Vocational Education leader gives you the rare opportunity to assist people in making important decisions regarding their study options, which will ultimately impact their future.
What will you do?
Inbound calls and email response about courses, enrolments processes and payments.
Proactively promote the organisation's range of products and services to increase conversions.
Coordinate customer service requests and transactions in a contact centre environment, providing general information and professional advice ensuring customer needs are continuously met.
High volume enrolment and eligibility processing
Achieve individual key performance indicators including adherence, data quality.
When will I do it?
You will work Monday to Friday in a rotating roster between the hours of 8.00am and 6.00pm.
You must be able to commit to every day of the assignment.
As a temporary employee you will be remunerated on an hourly rate of $*****/hour plus super.
These roles are supporting a peak business period commencing on the 7th of December at the Mooloolaba Campus **********hrs/wk.
Some overtime may be required during peak call times.
What will you bring to the role?
You will have a real passion for customer service and a genuine interest in helping people - this is not just a job but an opportunity to change lives.
You will have robust previous contact centre customer service experience.
Inbound sales experience is desirable
You will have a desire for learning and ongoing self-education.
You will enjoy working through problems and providing solutions.
You will be a strong team player, with the ability to work autonomously while providing individual phone service to members.
You will be able to pick up and use multiple systems on each call.
NB:
These positions are working in a temporary capacity through to end of January **** pending business needs and performance with a 1-2 week period of no work due to work closure over Christmas.
Please be aware that due to training requirements and on the job support no leave will be granted during temporary assignment.
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