Service Agreement Renewals Specialist (Part Time, 12-month contract)
Join a world-leading medical technology company.
Be part of a team that offers great training and a supportive work environment.
Part time (3 days per week) 12 month contract.
ZEISS is technology and innovation.
Founded in Germany, in ****, ZEISS is an internationally leading technology enterprise operating in the optics and optoelectronics industries across 50 countries.
As a company wholly owned by a foundation, ZEISS is committed to responsibility in all its activities.
As a pioneer in scientific optics, its employees across the globe continue to push the boundaries of what is possible.
With a strong focus on quality and innovation, ZEISS creates value for its customers and helps shape new ways of seeing the world.
Currently, we have a great opportunity to join our Medical Technology team as a Service Agreement Renewals Specialist, on a part time (3 days per week) 12 month contract based in Macquarie Park, NSW.
Key Responsibilities
Proactively manage upcoming service agreement renewals and associated customer communications.
Build and maintain strong customer relationships, acting as the primary point of contact for service agreement-related matters.
Negotiate renewal terms and consolidate service agreements where appropriate.
Manage service agreement cancellations, amendments and credits, including verifying equipment and contract details, identifying outstanding work orders and calculating applicable refunds or credits.
Maintain accurate and current contract and customer information in the CRM system.




Address and resolve customer queries or issues relating to service agreement renewals in a timely and professional manner.
Collaborate with the Service Agreement Sales Specialist and regional service and sales teams, including providing leads for new contract opportunities.
Required Experience and Skills
Demonstrated experience in a customer service, customer relationship or contract administration environment.
Proven ability to deliver a high standard of customer service and achieve positive customer outcomes.
Strong organisational and time-management skills, with the ability to manage multiple priorities and deadlines.
Strong written and verbal communication skills, including well-developed negotiation skills.
Intermediate to advanced computer literacy, including Microsoft Office applications, spreadsheets and CRM or database systems.
Strong interpersonal skills, with the ability to communicate professionally and diplomatically with a diverse range of customers and stakeholders.
Experience preparing customer proposals, quotations, presentations or other commercial documentation.
Benefits
Hybrid working options available
Competitive salary and bonus scheme
Exclusive discounts on ZEISS lenses, sunglasses, and other optical products




Employee Benefits Program with access to hundreds of everyday savings across 9,000+ locations
Corporate discount on private health insurance
Up-to-date office location close to public transport, with onsite parking available
Supportive, family-friendly workplace culture
Proudly foundation-owned, with a long-term vision and strong values
About ZEISS
Work at ZEISS and leave your mark in this world.
With us, you can push technological boundaries, shape markets and contribute to the advancement of society.
Step out of your comfort zone, excel and redefine the limits of what is possible.
That's just what our employees are doing every single day - in order to set the pace through our innovations and enable outstanding achievements.
After all, behind every successful company are many great fascinating people.
In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme.
All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.
Join us today.
Inspire people tomorrow.
Recruiting Team
Your ZEISS Recruiting Team: Kellie Grant
Our Commitment to Diversity and Inclusion
Diversity is a part of ZEISS.
We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.
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📌 Service Agreement Renewals Specialist (Sydney)
🏢 Carl Zeiss
📍 Sydney