About Compnow: At Compnow, we're more than a leading Australian technology provider.
We're a team of innovators, problem-solvers, and trusted advisors helping organisations unlock the full potential of technology.
For more than three decades, we've partnered with businesses across the country to deliver tailored IT solutions, from end-user computing and managed services to complex infrastructure, cloud, cybersecurity, and lifecycle solutions.
Our success has been built on strong relationships, exceptional customer experiences, and a commitment to doing what we say we'll do.
As a privately owned and nationally recognised technology business, we've created a culture where people are empowered to make an impact, challenge the status quo, and build rewarding long-term careers.
We know that excellent people are the key to our success, which is why we invest heavily in our team, celebrate achievements, and create genuine opportunities for growth.
Every Voice Counts – When you join our team, your skills and ideas will be welcomed.
Be Remarkable – Your contribution is key to our success.
You don't stop growing, neither do we.
Do What's Right – We make a point of keeping our skills current and increasing our impact.
Create Connections – Your manager acts as a mentor to help guide you and your career.
Our business rewards hard-work and initiative.
We supply you with the building blocks you need to grow.
Internal career opportunities are possible in the long term to grow with our company.
Perks and benefits: Employee discounts on IT equipment and hundreds of well-known brands Training programs designed for you Long term career pathways What you'll do?
As a Systems Engineer,



you'll provide hands-on Level 1 technology support at our client's Cremorne site, working from their onsite Tech Bar four days a week.
You'll be the first point of contact for walk-up and incoming requests, helping users resolve everyday issues across accounts, devices and software, with a Senior Engineer on hand for escalations.
This role suits someone early in their IT career who enjoys troubleshooting, delivering helpful customer service and taking ownership of issues through to resolution.
Respond to walk-up enquiries at the Tech Bar, as well as incoming service desk requests and phone calls.
Triage and resolve Level 1 incidents with minimal disruption to users.
Reset passwords and create, update and manage user accounts.
Assist with device deployment, including asset tagging and imaging of devices.
Diagnose and troubleshoot Apple and HP devices, order parts and complete onsite break/fix repairs.
Swap out faulty hardware and set up computers and peripherals.
Install and configure approved software and applications.
Keep users informed, set clear expectations and follow issues through to resolution.
Record accurate ticket information and escalate more complex issues to the client's Senior Engineer.
Identify recurring issues and suggest practical improvements to support processes.




What you'll bring?
Previous experience in a Level 1 service desk, help desk or IT support role.
Working knowledge of Microsoft Windows, macOS and common end-user hardware.
Confidence completing password resets, account administration and device setup.
Experience installing, configuring and troubleshooting standard software.
A genuine interest in technology and a hands-on approach to problem-solving.
Strong customer service and communication skills.
Good organisation, attention to detail and the ability to manage changing priorities.
Exposure to Microsoft Intune, device imaging or Apple and HP hardware repairs will be highly regarded.
What else do you need to apply?
Travel onsite to our client's office in Cremorne, 4 days per week and our head office in Notting Hill, 1 day a week.
Must be an Australian resident or available to work full time hours without restrictions.
Compnow will provide and require all successful applicants to complete a current National Police Check as well as a new or updated state-based Working With Children Check.
We are dedicated to a welcoming, inclusive and diverse workplace for everyone - built on merit, excellent work, ethics and character.
And finally – have you made it this far and don't meet every single requirement?
Don't count yourself out just yet – you may be exactly the person we are looking for and encourage your application.
All submissions will be treated with the strictest confidence.
No phone, email, or agency requests.
We are a **** Circle Back Initiative Employer – we commit to respond to every applicant.
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📌 Systems Engineer (Melbourne)
🏢 CompNow
📍 Melbourne