Camden, United Kingdom | Posted on 11/11/2026
At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation.
That's why we are passionate about transforming recruitment in the public and private sectors.
In the modern job market, organisations in both public and private sectors face significant workforce challenges.
Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints.
Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.
These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs.
Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens.
With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.
Job Description
3 Months Contract with a Local Authority
Job Purpose
To manage complex housing-related reviews, appeals, complaints and enquiries from residents, Councillors and MPs.
The role involves investigating cases, identifying appropriate solutions,



coordinating actions across different teams and ensuring all cases are resolved in line with legislation, council policies and statutory deadlines.
Key Duties/Accountabilities
Manage a caseload of housing reviews, appeals, complaints and Member/MP enquiries.
Investigate complex cases, assess information and identify appropriate solutions.
Handle statutory reviews and Local Government and Social Care Ombudsman (LGSCO) reviews.
Coordinate actions between Housing teams, Service Managers and other departments.
Ensure cases are progressed within statutory and corporate deadlines.
Keep residents, Councillors, MPs and other stakeholders updated throughout the process.
Provide advice to officers and managers on housing policies, legislation and case law.
Liaise with the Legal Department, solicitors, Law Centres and customer representatives.
Support decisions relating to temporary accommodation, building repairs and other housing services.
Maintain accurate case records and prepare performance reports.
Work with contractors, suppliers and external agencies to resolve complex enquiries.
Attend meetings, stakeholder forums and public meetings when required.
Occasionally visit residents at home and meet contractors on site.
Identify opportunities to improve customer satisfaction, policies and procedures.
Essential Experience Required




Experience handling complex customer cases and complaints in a customer-facing environment.
Experience analysing complex problems and developing practical solutions.
Experience managing sensitive and complex information.
Experience managing competing priorities and working to tight deadlines.
Experience building relationships with a wide range of stakeholders and external organisations.
Experience in housing or social care case management.
Experience working in local government.
Good understanding of housing legislation, regulations, policies and procedures.
Knowledge of customer care and case management processes.
Understanding of housing and social care terminology.
Knowledge of data protection legislation, Freedom of Information (FOI) and Health & Safety requirements.
Strong analytical, problem-solving and negotiation skills.
Excellent written and verbal communication skills.
Ability to work independently with minimal supervision.
Positive IT skills and experience using computer systems.
Additional Information to Note
Location: Camden, London – 5 Pancras Square, N1C 4AG (the job description also refers to a base at Holmes Road).
Working Hours: 36 hours per week.
Working Arrangement: Flexible working and hot-desking.
Occasional site inspections and visits across the borough.
Interview: 19 November **** – Online.
Submission Deadline: 17 November ****.
Right to Work: Must be eligible to work in the UK.
Required Documents at Submission: Updated CV, Health Declaration/Questionnaire, Criminal Convictions Declaration, Training Records and 3 years of references/work history.
On Offer Acceptance: Contract / Key Information Document required.
Payment Schedule: We work on a bi-weekly payment schedule.
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📌 Case Management Officer (Sydney)
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