StewartBrown is one of Australia's oldest independent chartered accounting firms, with more than 85 years' experience supporting organisations, individuals and groups through the provision of audit and assurance, consulting and business services. With a trusted reputation for delivering services beyond numbers to help clients achieve their financial goal, StewartBrown are the lead accounting firm for the Australian care sector.
About the Role
Reporting to our IT Director, you'll be the first point of contact for IT support across the firm, and you'll also own our servers, network and Azure environment. The work is hands-on and varied. You might fix a laptop for one of our partners in the morning and then spend the afternoon on a virtual server or a SQL database.
What You'll Do
Provide Level 1 and Level 2 support for Windows desktops and laptops, including troubleshooting, upgrades, installations and end-user training
Support Microsoft Office, our CRM and our specialised accounting software
Support and maintain Microsoft Azure objects and virtual Windows servers
Manage our LAN and WAN
Build, maintain and alter SQL databases
Administer and maintain the firm's website
What You'll Bring
A tertiary qualification in IT, Computer Science, Software Engineering or a related field, or equivalent practical experience




2+ years' experience in a Level 1 and Level 2 support or service desk role
Hands-on experience with Windows Server and client operating systems, Microsoft SQL Server and Microsoft Office
Experience with Azure or AWS
Clear written and verbal communication, including the ability to explain technical issues to people who aren't technical
Familiarity with AI tools such as Microsoft Copilot, ChatGPT or Claude, and an understanding of how to use them safely with confidential data
Solid attention to detail and the ability to manage competing priorities, both on your own and as part of a team
What We Can Offer You
We believe in supporting our people, and we offer more than just a job. Here's how we'll help you thrive:
Wellness leave to help you maintain a healthy work-life balance (up to 5 extra days off annually!)
An annual allowance for Professional registration fees
Access and support from senior leadership and Partners
Regular team social and sporting activities to keep things fun and engaging.
We value diversity and welcome people from a range of backgrounds and experiences. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.
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📌 It Service Desk Officer (Sydney)
🏢 StewartBrown
📍 Sydney