About our client
Our client is a leading Australian healthcare services organisation with a strong reputation for clinical quality, innovation and patient-centred care.
As part of its growth strategy, it is establishing a fully integrated clinical service, and is seeking an experienced health leader to take the helm.
The opportunity
This newly created role has three clear horizons.
Initially, you will lead the new service through establishment and early operations, protecting patient safety, service continuity and the confidence of partners, clinicians and staff.
From there, you will run the service as a genuinely integrated part of the partner organisation, delivering consistently high standards of care, responsiveness and performance.
Over time, you will grow the partnership as the site develops, and build a scalable model the organisation can extend to current partners.
You will work hand in hand with a Clinical Director.
You will own operations, partnership, people, performance and commercial outcomes, while the Clinical Director leads clinical governance and the medical workforce.
Key responsibilities
Establishment and early operations
Lead operational readiness and launch, including workforce, onboarding and credentialing, equipment, systems and safety processes
Lead on-site stabilisation through the first 90 days and beyond
Lead a respectful, structured onboarding of new and transitioning staff, with a strong focus on engagement and retention
Clinical operations
Run a responsive 24/7 service supporting emergency, critical care, inpatient, theatre and outpatient settings
Establish a performance-driven operating rhythm covering demand and capacity planning, rostering and escalation
Oversee referral pathways, bookings and patient experience
Maintain robust business continuity planning
Partnership and stakeholder engagement
Act as the senior accountable leader to the executive, leading regular governance and performance reporting
Build trusted relationships with executives,



clinical leaders and visiting specialists
Partner on joint communications and patient-facing initiatives
Quality and safety
Embed clinical governance and quality systems aligned with governance and the NSQHS Standards
Ensure accreditation and regulatory compliance
Ensure incidents, complaints and open disclosure are managed in a timely, closed-loop way
Lead continuous improvement, including patient and referrer experience
People and culture
Lead, develop and retain a high-performing multidisciplinary workforce and leadership team
Build one team and one culture, consistent with the organisation's values
Own workforce planning, education and succession
Model a safe, respectful and psychologically safe workplace
Commercial, growth and digital
Own the P&L; for the service
Shape service development in line with campus growth, and support the organisation's broader partnership strategy
Use data and dashboards to manage performance, utilisation and productivity
Champion the safe, clinically governed use of digital and workflow technology
Own risk management and work health and safety across the service
About you
Significant senior operational leadership experience in a hospital or complex, clinical service
A proven track record establishing new services, leading transitions or delivering large-scale change
Experience managing senior hospital and clinician relationships, and performance frameworks
Strong commercial acumen with full P&L; accountability
A sound working knowledge of the NSQHS Standards and healthcare accreditation
Experience leading large multidisciplinary teams through change, including consultation processes
A collaborative, values-led leader who builds trust quickly and stays calm under pressure
Tertiary qualifications in health, business or management; postgraduate qualifications highly regarded
Why this role
A high-profile role with genuine scope to build something lasting
The backing of an established, well-resourced and growing organisation
A clear pathway to shape the organisation's broader services strategy
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📌 General Manager - Healthcare (Brisbane)
🏢 Itoh Talent Partners
📍 Brisbane