Primary DetailsTime Type: Full timeWorker Type: EmployeeLocation: Parramatta, NSWType: Permanent, full-time opportunityHybrid workingThe opportunityAt QBE, every claim is a chance to make a genuine difference.
In this role, you'll manage end‐to‐end Public Liability and Personal Injury claims while balancing customer outcomes, technical decision‐making, and commercial judgement.
You'll join a team known for approaching claims with empathy, professionalism, and a problem‐solving mindset, and for continuously improving how we work to enhance the customer experienceYou'll be supported by a team that values collaboration, technical excellence and customer outcomes and you'll have the space to help shape smarter, more efficient ways of working.About QBEAt QBE, we get to the heart of what matters for our customers.
And we do it all with a human touch.We're an international insurer with more than 13,000 people working across 26 countries – which means we're big enough for your ambitions, yet small enough for you to make a real impact.
It's an exciting time.
We're building momentum towards our vision to become the most consistent and innovative risk partner.What if you could have a positive impact – at work and in the world?
As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.Your new roleThis role is pivotal to the success of the Liability Claims team, offering the opportunity to manage a high‐volume, diverse portfolio of Public Liability and Personal Injury claims from lodgement through to resolution.
You'll play a key role in delivering fair, timely and commercially sound outcomes,



while proactively supporting QBE's claim's philosophy and strategy and operating confidently within legislative and regulatory frameworks.You'll be trusted to balance competing priorities in a fast‐paced environment, exercise sound judgement, and work collaboratively with a broad range of stakeholders to achieve robust customer and business outcomes.Key responsibilities will includeInterpret policy coverage and determine liability, escalating complex or sensitive matters where appropriateBuild and maintain strong working relationships with insureds, brokers, investigators, solicitors, and other external partnersEnsure all claims are managed in line with relevant legislation, statutory requirements, and internal governance frameworksIdentify, initiate, and complete recovery opportunities from third parties where applicableConduct regular self‐audits of claims files to support quality outcomes and positive internal audit resultsRespond to enquiries in a timely, professional, and customer‐focused manner, in line with privacy requirementsAbout YouProven experience managing high‐volume Legal/Public Liability and/or Personal Injury claims in a fast‐paced environment, with the ability to prioritise workloads and meet competing deadlinesStrong technical capability across bodily injury, property damage, and product liability claims, including policy interpretation,



underwriting intent and liability decision‐makingDemonstrated experience engaging with legal panels and external providersSound understanding and practical application of the General Insurance Code of PracticeStrong problem‐solving skills and the ability to build effective relationships with customers, brokers, and stakeholdersBenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances.
As a QBE employee you will have access to and benefit from:Hybrid working – a mix of working from home and in the office to support work/life balanceFree holistic wellbeing coaching, nutritional support, confidential counselling, financial and legal advice18 weeks' gender‐equal flexible leave for all new parents, including paid superannuationAwards & RecognitionWe value our employees' experience with us and are proud to have been recognised through a range of industry awards and achievements, reflecting our commitment to inclusion, development and creating a workplace where people can thrive.Your career.
At the heart of it.QBE recognises the value of diverse perspectives and experience.
We are committed to an inclusive workplace where everyone feels valued and respected for who they are.If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks, please contact us at .
SkillsCase ManagementClaims ProcessingClaims SettlementCollaboration ToolsCommunicationCritical ThinkingCustomer ServiceData PrivacyInsurance PoliciesIntentional collaborationManaging performancePrioritizationProblem SolvingRisk AssessmentsStandards ComplianceApplication Close Date: 23/11/2026 11:59 PMEqual Employment OpportunityQBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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📌 Liability Claims Specialist (Sydney)
🏢 Qbe Insurance
📍 Sydney