Job Description
Join our National ICT Service Desk
Entry-level opportunity with developmental opportunities
Build your skills across Microsoft 365, hardware, software and business systems
An opportunity to build a broad foundation in enterprise ICT while working alongside experienced ICT professionals.
Gain practical experience across user support, Microsoft technologies, device deployment, business applications, networking and ICT operations, with opportunities to take on more complex work as your skills develop.
THE ROLE
Respond to incoming ICT support request within agreed service levels using our service desk system
Provide Level 1 support and assist with Level 2 issues as your knowledge and experience develops
Assist with user administration across Active Directory, Microsoft 365, Microsoft Teams, Exchange Online, JD Edwards and other business applications
Deploy, configure and troubleshoot Windows desktops, laptops, monitors, docks and other ICT equipment
Support mobile devices including phones and tablets
Install, configure, upgrade and support business applications
Troubleshoot common Wi-Fi, LAN, VPN and connectivity issues
Assist with new starter onboarding, user changes and offboarding
Assist users with password, access and authentication issues
Escalate more complex issues to other members of the ICT team while continuing to own and track the request
Coordinate warranty claims and repairs for faulty equipment
Assist with ICT purchasing, stock control and asset management
Maintain accurate service desk tickets, documentation and equipment records
Contribute to internal ICT documentation and knowledge articles
ABOUT YOU




We're looking for someone with a good technical foundation, a willingness to learn and a customer-focused attitude.
Ideally, you will have:
Ability to problem-solve
Good communication skills to confidently liaise with stakeholders across the business
Familiarity with Windows ***** and general desktop troubleshooting
Some knowledge of Microsoft 365, Active Directory and Microsoft Teams
A basic understanding of networking concepts including Wi-Fi, LAN and VPN
Experience supporting or troubleshooting computers, mobile devices or other technology
Good organisation and record-keeping skills
A customer-focused approach and willingness to take ownership of issues
The ability to work collaboratively as part of a national ICT team
Previous service desk experience is beneficial but not essential.
Relevant study, certifications, personal projects, home lab experience or demonstrated enthusiasm for ICT will also be highly regarded.
THE BENEFITS
Access to everyday discounts from Australia's leading retailers with Flare, including Telstra Mobile discount
Novated lease options, through Flare and Paywise
A day paid community service leave, to give back to your community
Recognition and rewards, for employee referrals, photo of the month and safety innovation and leadership
Optional advantages to help you succeed




Option to purchase up to two weeks of annual leave
Superannuation support, through Cbus Super
Salary sacrifice, to superannuation
Training and study assistance, for career development and professional qualifications
Looking after your wellbeing
24/7 Employee Assistance Program, confidential advice line and information
First Aid and Mental First Aid Support Officers available
Paid parental leave
Dynamic working, where are people are empowered to have more control over their working hours and locations, in line with the needs of the individual, team, project and client
ABOUT US
Duratec is a leading Australian contractor providing design, build, remediation and decommissioning services to a broad range of assets and infrastructure.
Our multi-disciplined capabilities and integrated specialist subsidiaries, combine engineering experience with project delivery expertise.
Headquartered in Wangara, Western Australia, Duratec operates across Australia and the Pacific with offices and project sites in every state and territory, delivering services across multiple sectors including Defence, Mining & Industrial, Building & Facade, Energy, Marine, Transport Infrastructure, and Water Infrastructure.
We're committed to procuring responsibly, looking after our people and building a workplace culture that values diversity and inclusion.
We encourage the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity groups.
Duratec Limited is listed on the Australia Stock Market (ASX:DUR).
Discover more on our website or LinkedIn

📌 Ict Service Desk Officer (Perth)
🏢 Duratec
📍 Perth