Job DescriptionCustomer Service Officer - Hourly rate + super | Immediate start | Temp-to-permanent opportunity | Cairns
Your new company
An exciting opportunity has become available to join a well-established organisation in Cairns.
With a strong focus on customer service, teamwork and employee development, this organisation offers a supportive environment with plenty of training and the opportunity to grow.
This role will commence on a temporary basis with a genuine opportunity to transition into a permanent position for the right person.Your new role
Working within a close-knit and experienced team, you will provide a high level of customer service while supporting the day-to-day sales and administration functions of the business.
Your responsibilities will include:
Managing customer enquiries over the phone and face-to-face
Providing over-the-counter customer service and sales
Preparing quotes and processing customer orders
Raising and processing purchase orders
Providing customers with updates on orders, availability and delivery timeframes
Processing invoices and assisting with general banking administration
Maintaining accurate customer records and CRM information
Liaising with sales, operations, finance and supply chain teams
Ordering stationery and office supplies
Resolving customer enquiries and issues efficiently
Providing general administration and sales support as required
You will receive a structured handover and training to help you settle into the position and develop your knowledge of the business.




What you'll need to succeed
With a strong customer focus and a desire to grow and develop in the role, you will bring:
Previous experience in a customer service, administration or internal sales environment
Confidence in using Microsoft Office and the ability to learn new systems with SAP experience advantageous
High attention to detail and the ability to manage multiple priorities
Strong communication and interpersonal skills
Confidence in resolving customer enquiries and issues effectively
A proactive approach to building positive customer and team relationships
A positive attitude and willingness to learn and develop
What you'll get in return
In return for your commitment, you will receive:
Hourly rate + super
Immediate start
Temporary opportunity with genuine potential to become permanent
Full-time hours with flexibility around start and finish times
Comprehensive handover and on-the-job training
Supportive and experienced team environment
Ongoing training and development
Prospect to grow your skills and progress your career longer term
What you need to do now
If you're interested in this opportunity and would like to find out more, apply now with an up-to-date copy of your CV or reach out to Grace Dunn at Hays for a confidential discussion.
If this role isn't quite right for you, but you're considering your next career move, reach out to Grace to discuss other opportunities across Cairns and Far North Queensland.
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📌 Customer Service Officer (Cairns)
🏢 Hays
📍 Cairns