Customer Service - Member-owned bank
Customer Service Consultant | Member-Owned BankSydney CBD | Hybrid Working | $73,000 + Super
Permanent Full-Time | Monday to Friday | Rotating Roster 8am–8pm (occasional Saturday).
Late shift and weekends work from home!
Are you an experienced customer service professional looking to take the next step into banking or continue building your financial services career?
This is a fantastic opportunity to join a well-established member-owned bank where customers genuinely sit at the heart of the organisation.Based in Sydney CBD with hybrid working, you'll join a supportive team assisting members with everyday banking enquiries across phone and digital channels.
Your new role
As a Customer Service Consultant, you'll be a key point of contact for members, providing professional, personalised and efficient support.You'll be responsible for:
Providing exceptional customer service across phone, secure messaging and web chat
Assisting members with banking products, services and everyday account enquiries
Understanding individual member needs and providing appropriate solutions
Supporting customers with online and digital banking
Taking ownership of enquiries and working towards first-contact resolution
Managing more complex enquiries and complaints
Troubleshooting issues and guiding members through banking processes
Maintaining accurate customer records and completing associated administration
Identifying and escalating complaints, incidents or potential risks where required
Working within relevant banking, privacy, risk and regulatory requirements
Contributing ideas to improve processes and the overall member experience
What you'll need to succeed




We're looking for someone who genuinely enjoys helping customers, builds rapport easily and is confident communicating over the phone.Ideally, you'll bring:
Previous customer service, contact centre or phone-based experience
Banking or financial services experience, highly regarded
Strong verbal and written communication skills
Excellent problem-solving abilities
Confidence handling a variety of customer enquiries and complaints
Strong attention to detail and accurate administration skills
Confidence learning new systems, technology and processes
Experience across digital customer service channels, advantageous
A genuine desire to develop a career within banking
What you'll get in return
This is more than your next customer service role.
It's an opportunity to step into banking, develop valuable financial services experience and broaden your knowledge across banking products, digital banking, customer service and complaints.You'll be joining a member-focused environment with a solid emphasis on its people, customers and communities, alongside a culture built around collaboration, respect and continuous improvement.
What's On Offer?
$73,000 + super
Permanent full-time employment
Sydney CBD location
Hybrid working
Monday to Friday
Rotating roster between 8am and 8pm
Supportive and collaborative team environment
Valuable banking and financial services experience
Exposure to phone and digital customer service
Ongoing learning and career development
Member-focused, values-led environment
Ready for Your Next Move?
If you're an experienced customer service professional looking to break into banking or take the next step in your financial services career, we'd love to hear from you.Apply today with your updated CV for a confidential discussion.
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📌 Customer Service - Member-Owned Bank (Sydney)
🏢 Hays
📍 Sydney