Support Services - Information Technology | Melbourne
About us
We are a up-to-date Australian law firm with a leading reputation.
We focus on exceptional service, operational excellence and being
at the forefront of employee experience.
We work closely with
Australian and international businesses, organisations and
governments.
About the role
Based within the firm's Information Technology Applications
Services team, the Business Analyst plays a key role in supporting
the firm's digital transformation strategy.
Working closely with
stakeholders across legal and business services teams, you will
identify opportunities to improve processes, enhance user
experiences, and deliver technology solutions that drive
operational efficiency and support the firm's strategic
objectives.
This is a highly collaborative role where you will act as the
bridge between business and technology teams.
You will partner with
stakeholders to understand business challenges, analyse current and
future state processes, and translate requirements into practical
and effective solutions.
You will contribute to a range of
initiatives, from process improvement and system enhancements
through to the delivery of innovative digital solutions that
modernise the way we work and interact with clients.
Responsibilities include:
Partner with stakeholders across the firm to understand
business needs, challenges and opportunities for
improvement.
Facilitate workshops, interviews and discovery sessions to
gather and document business requirements.
Analyse and document business processes, workflows,
requirements, user stories, use cases and functional
specifications.




Translate complex business requirements into clear,
actionable solutions for technical delivery teams.
Support the design of future-state processes and contribute
to solution design activities.
Work collaboratively with project managers, developers,
vendors and subject matter experts throughout the project
lifecycle.
Facilitate process mapping and business process
re-engineering activities to improve efficiency and
effectiveness.
Identify and recommend opportunities to automate, simplify
or optimise business processes through technology.
Contribute to testing activities, including test planning,
user acceptance testing and defect management.
Support change management and user adoption activities to
ensure successful implementation of new solutions.
About you
Ideally you will have:
Minimum 2-4 years of business analysis experience
Demonstrated ability mentoring or managing junior BA's
(preferred)
Relevant Tertiary and/or certifications as follows
IIBA qualifications Entry Certificate in Business
Analysis (ECBA), Certificate Competency in Business
Analysis (CCBA) or equivalent
Agile Business Analyst Certification: Certified Scrum
Business Analyst (CSBA), PMI Agile Certified Practitioner
(ACP) or similar
Why join Maddocks?




Maddocks is simply a great place to do great work.
We foster a
culture of collaboration, learning and engagement where you will
experience:
A diverse and inclusive workplace:
We have been
named an employer of Choice for Gender Equality by the Workforce
Gender Equality Agency (WGEA) every year since **** along with
being named a Silver Employer at the Australian Workplace Equality
Index's **** LGBTQ Inclusion Awards.
We promote diversity
internally through our Maddocks Gender Equality Network, Maddocks
CALD, Maddocks Disability Inclusion and Maddocks Pride groups.
Career Development:
Learn and develop through
structured learning and development programs at each stage of your
career and study support programs.
Community involvement:
give back to the
communities in which we operate through our thriving pro bono and
grants programs and staff volunteering initiatives.
Work flexibly:
work in a hybrid way with part
of your week in the office and support to set up your home
office.
Wellbeing & Benefits:
access to up to 20 weeks
paid parental leave, discounted gym memberships & health insurance,
salary continuance insurance, Employee Assistance Program and
parents and carers wellbeing programs.
Our people are our greatest advocates and we believe this is a
result of our inclusive culture and focus on complex and
interesting work.
To be eligible for this role you must be legally permitted
to work in Australia.
Please note that unsolicited applications
from agencies will not be considered at this time.
Ready for your next career move?
– Apply
Now.

📌 Business Analyst (Melbourne)
🏢 Maddocks
📍 Melbourne