Glendale | On-Site | Full-Time Permanent | Monday to FridayMonday to Thursday - 8:00am - 4:30pm + Friday - 8:00am - 2:00pmLooking for a customer service role that's more than just answering phones?
Join Pacific Smiles at our welcoming nib Glendale Centre, where every conversation helps someone get the care they need.
This isn't your typical call centre job.
You'll be part of a tight-knit, supportive team, speaking with patients who already know and trust us.We're looking for an enthusiastic, reliable Customer Experience representative to join us in a full-time, permanent role.About the RoleYou'll be the friendly voice that keeps our patients connected to their care.
Your day will include:Making outbound calls to our existing patients to help them stay on track with their dental care (no cold calling)Booking patients in for routine check-ups and cleansManaging cancellations and rescheduling appointmentsHandling inbound calls with professionalism and careRole details:Full time, permanent positionMonday to FridayHours: Monday to Thursday - 8:00am - 4.30 + Friday - 8:00am - 2:00pmOn-site at our nib Glendale Dental CentreFree On-site parkingWhat We're Looking ForAt Pacific Smiles,



great patient service starts with our team.
You'll bring:Excellent communication skills and a confident, friendly phone mannerA genuine interest in customer service and patient careStrong time management and organisational skills, with the ability to juggle multiple tasksConfidence using technology, including call systems and booking softwareA motivated, goal-driven attitude and a willingness to support team successReliability and commitment, as this is a key role in our operationsFlexibility to adapt to changing needsA team-first mindset that contributes to a positive, collaborative culturePrevious dental experience is a bonus but not essential.
Full training will be provided.Why Join Pacific Smiles?
The security of a permanent, full-time role with a consistent Monday to Friday scheduleA calm, professional workplace, not a noisy, high-pressure call centreConversations with patients who already have a relationship with usA friendly, close-knit team that values trust, care and quality serviceCompetitive pay and employee benefitsOngoing training and support to help you grow
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📌 Customer Experience Representative (New South Wales)
🏢 Pacific Smiles Group
📍 New South Wales