Must Have Skills:
Strong experience in Oracle HCM Cloud Application Support
and Maintenance.
Valuable understanding of Incident, Problem, Change, and Service
Request Management processes.
Experience working in AMS/Managed Services environments with
SLA-driven support.
Strong troubleshooting, analytical, and stakeholder
management skills.
Experience in testing, release management, and quarterly
patch validation.
Nice to Have Skills:
Excellent communication and documentation skills
Detailed Job Description
Provide
L2/L3 functional support for Oracle HCM Cloud applications.
Analyze, troubleshoot, and resolve incidents, defects, and
service requests within SLA timelines.
Perform impact assessment, configuration changes, testing,
and deployment of approved enhancements.
Support Oracle quarterly release analysis, regression
testing, and production deployment activities.
Conduct root cause analysis for recurring issues and
recommend permanent solutions.
Collaborate with business users, HR stakeholders,



and technical
teams to ensure seamless service delivery.
Prepare operational reports, service metrics, and governance
updates.
Identify opportunities for automation, process improvements,
and service optimization.
Participate in knowledge management activities and
maintain support documentation.
Minimum Years of Experience:
8 + Years
Certifications Needed: N/A
you would expect the Subcon to shoulder and execute: Must
Have Skills:
Strong experience in Oracle HCM
Cloud Application Support and Maintenance.
Good understanding of Incident, Problem, Change, and Service
Request Management processes.
Experience working in AMS/Managed Services environments with
SLA-driven support.
Strong troubleshooting, analytical, and stakeholder
management skills.
Experience in testing, release management, and quarterly
patch validation.

📌 Oracle Hcm Cloud Application (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne