Temp to Perm Opportunity - Smithfield
Your new company
This established organisation operates within the wholesale and distribution sector and has a strong presence in the Australian market.
Based in Western Sydney, they offer a busy, collaborative environment and are looking to add an experienced customer service professional to their team.
Your new role
As Customer Service Officer, you will be the first point of contact for customers and play an important role in delivering a professional and efficient service.
Working closely with the sales, warehouse and shipping teams, you will manage customer enquiries, process orders and coordinate deliveries.
Responding to incoming customer calls and enquiries
Entering and processing customer orders
Providing product information and resolving customer issues
Coordinating and booking outbound deliveries
Managing open orders and backorders
Processing credit card payments and credit applications
Maintaining customer records and special pricing information
Making outbound product promotion calls
Supporting the sales, warehouse and shipping teams
Using SAP Business One and Warehouse Management Systems
What you'll need to succeed
SAP B1 (Business One)



is essential
Previous customer service experience
Strong order processing experience
Strong communication and interpersonal skills
Excellent attention to detail and organisational ability
A professional and customer-focused approach
The ability to learn quickly and work effectively in a fast-paced environment
A proactive, team-oriented attitude
Confidence using Microsoft Office, particularly Excel
What you'll get in return
A temporary to permanent chance
A supportive and collaborative team environment
The opportunity to join an established and growing business
Ongoing personal and professional development
A varied customer service role with exposure across sales, warehousing and logistics
The chance to make a valued contribution to the wider organisation
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ******
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Customer Service & Order Processing Officer | Sap (Sydney)
🏢 Hays
📍 Sydney