Spicers is a national Company with offices and warehouses in every state and territory in Australia.
We are a leading provider of products and services to the print, design and advertising industries.
Our range is targeted to various print segments and includes fine paper, Visual Communication materials, synthetics, self-adhesives, packaging grades and a number of other substrates.
About the position
The Trade Counter Sales position is the face of Spicers Yatala, responsible for delivering exceptional service to walk-in customers, managing customer pickups, supporting sales growth, and ensuring the branch operates efficiently.
The role combines trade counter sales, customer service, warehouse support, and proactive business development activities.
Key Responsibilities
Deliver exceptional customer service at the trade counter, assisting with enquiries, orders, quotations, product recommendations, and issue resolution.
Manage customer pickups and ensure orders are prepared accurately and efficiently.
Identify opportunities to increase sales, re-engage inactive customers, conduct outbound customer calls, and generate leads for the sales team.
Build and maintain strong relationships with customers and local trade partners.
Branch & Warehouse Support
Support daily branch operations, including stock management, warehouse activities, housekeeping, and maintaining a safe and professional environment.
Assist with receiving, picking, packing, dispatch,



and stock control activities as required.
Accurately process sales orders, maintain customer records, support branch reporting and administration, and assist with promotional activities.
Work closely with customer service, sales, and warehouse teams to deliver a seamless customer experience.
Skills & Experience
Experience in trade counter, customer service, internal sales, or wholesale distribution
Confident using ERP systems and Microsoft Office
Ability to multitask in a fast-paced environment
Strong verbal and written communication skills
Experience within the print, packaging or a related trade setting
Internal sales or account management experience
Warehouse and inventory management exposure
Ideal Candidate Profile
Customer focused and commercially minded
Happy to work across sales, service, and warehouse activities
Proactive in identifying sales opportunities
Comfortable dealing with tradespeople, printers, sign makers, and business customers
Self-motivated and capable of working independently in a smaller branch environment
Practical, hands-on, and willing to assist wherever required
Remuneration and Benefits
Competitive hourly rate
Training and development
Car parking provided
Exceptional company culture offering social, community and wellbeing programs
Shortlisted candidates are required to attend a Drug & Alcohol and medical fitness assessment.
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📌 Trade Sales & Storeperson (Gold Coast)
🏢 Spicers Australia
📍 Gold Coast