At the current time, we have positions for the right candidatesto join the Technical Services section. This role requires you to have a highlevel of customer care and be able to meet customer satisfaction throughefficient technical solutions.- Ensure all warranty claims are processed in a timely manner.- Handling of returns made in person or sent in from customers or other stores.- Testing of warranty parts to verify claim.- To be able to follow quality builds and testing processes.- Meeting customers' expectations clearly and promptly.- Understand and apply quality control testing- Ability to perform advanced technical duties in accordance with companyprocedures- Travel may be required from time to time,- To support peers with technical matters- To aid and assist all Branch dutiesSkills, Knowledge and Experience- A minimum of 3-year experience as a Technical Support Officer within the ITindustry- Experience with hardware and software issues and how to build systems tospecification- Tertiary qualified in Computer Systems Engineering or equivalent- Solid Customer Service skills -ability to build relationship with customers- Sound Communication skills - written and verbal- Ability to work independently and efficiently to meet deadlines- Self-motivated, detail orientated and organised#J-18808-Ljbffr