Shape the digital experience. Own the roadmap. Make it measurable.
We’re looking for a commercially minded, tech-savvy Digital Product & Experience Manager to join Hub Australia’s Revenue & CX team.
You’ll own our digital product roadmap, turning customer insights into smarter journeys, automated workflows and stronger digital revenue. It’s a hands-on role with real ownership across our website, Member Portal and Growth Hub.
Location: Preferably based in Melbourne, but we are open to candidates in Sydney.
What your day-to-day will look like (but not limited to!):
- Shape and improve digital customer journeys across our website, Member Portal and Growth Hub and other digital touchpoints.
- Get hands-on with platforms including HubSpot, OfficeRnD and Aircall, optimising functionality, CRM workflows,
data quality and integrations.
- Design and automate workflows that connect our systems and cut duplication.
- Work with Sales, Marketing and CX to improve website conversion, online bookings and self-service experiences.
- Own the digital roadmap, prioritising by customer impact and commercial value.
- Explore AI and emerging tech, turning ideas into business cases and pilots to improve customer experiences and business efficiency.
- Use customer feedback, digital performance and platform data to test improvements, measure adoption and continually optimise our digital experiences.
📌 Digital Product and Experience Manager (Melbourne)
🏢 Hub Australia
📍 Melbourne
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