Our customer is a highly successful freight and logistics business that punches well above its weight. They have built an impressive customer base through strong relationships, exceptional service and a genuine understanding of their customers' businesses.

In fact, they have achieved 100% customer retention year after year.
They are now looking for a Senior Key Account Manager to take ownership of a small portfolio of important customers.

Your key role will be to manage two significant and highly complex accounts. While maintaining these important relationships is critical, your primary responsibility will be providing solutions to complex supply chain customers.

Therefore, your knowledge of international freight and your proven ability in this area is paramount to securing this rare role.

This is not simply about maintaining relationships. You'll need to understand the customer's business, manage multiple stakeholders and bring structure and visibility to complex requirements.

What you'll be doing
This isn't a high-volume account management role. You'll have the time and responsibility to genuinely understand your customers and become a trusted senior contact.
You'll be responsible for:

- Building strong relationships with senior decision makers and key stakeholders
- Taking ownership of complex, high-value customer relationships
- Developing account plans and identifying opportunities for growth and improvement
- Managing customer reporting, performance and visibility across complex accounts
- Coordinating internal teams to ensure customer requirements are understood and delivered
- Identifying issues before they become problems and taking ownership of the resolution




- Conducting regular customer reviews and providing commercial insight

About you
We're looking for someone with genuine senior account management experience within freight forwarding, logistics or supply chain.
You will be comfortable dealing with complexity and multiple stakeholders and have the maturity to manage relationships at a senior level.
You may currently be a:

- Senior Key Account Manager
- National Account Manager
- Strategic Account Manager
- Senior Client Manager
- Customer Solutions / Account Management professional

Whatever your title, we're interested in someone who has actually managed complex customers, not simply someone who has carried a large portfolio of smaller accounts.
You'll be:

- Commercially astute and customer focused
- Highly organised and comfortable managing multiple priorities
- Confident working with senior stakeholders
- Solid with reporting, data and account visibility
- A good communicator who can build credibility quickly
- Proactive in your approach and comfortable taking ownership

Why this role?
The customer base is a little different to what you may find in a large multinational.
You won't be buried in layers of global procurement or dealing with hundreds of accounts. Instead, you'll have a small, high-value portfolio where your experience and judgement will genuinely make a difference.
And with 100% customer retention year after year, you'll be joining a business that clearly knows how to look after its customers.
If you enjoy managing complex relationships, getting under the skin of a customer's business and being trusted to take ownership, this could be a very good next move.

Contact Nicole for a confidential conversation: 0459 100 306.

📌 Senior Key Account Manager - Complex Accounts (Sydney)
🏢 PATH4 Group
📍 Sydney