We are seeking an experienced and organised Workday Administrator to provide hands-on operational support across Workday, including Adaptive Planning.

This is a business-facing support role, acting as the first point of contact for Workday-related requests and issues. You will manage incoming queries, coordinate ticket resolution, undertake routine administration and work closely with Finance, Billing, HR and IT stakeholders, as well as external Workday support providers.

The ideal candidate will be service-oriented, highly organised and comfortable managing a busy support queue, with the judgement to distinguish routine administration from more complex technical or configuration issues requiring specialist assistance.

Key Responsibilities:

- Manage day-to-day support requests across Workday and Adaptive Planning, including intake, triage, prioritisation and ticket management.
- Act as the first point of contact for business users, clarifying requests, gathering relevant information and providing regular progress updates.
- Coordinate tickets through to resolution, working with internal stakeholders and external support providers.
- Perform routine Workday administration and user or people updates in accordance with approved procedures, permissions and authorisation requirements.
- Support Finance and Billing teams with Workday and Adaptive Planning queries, identifying dependencies and escalating technical issues where required.
- Prepare detailed escalations for complex configuration, integration, security or system-related issues.
- Monitor open, ageing and recurring tickets, highlighting risks, bottlenecks and outstanding actions.
- Maintain support documentation, process guides,



request checklists and handover notes.
- Identify recurring issues and opportunities to improve support processes and clarify system ownership.
- Ensure confidential employee and business information is handled appropriately, maintaining compliance with access controls and approval processes.

To be successful in this role, you will bring:

- Previous experience in a Workday administration, systems support, service desk or business operations support role.
- Practical experience working with Workday; exposure to Workday Adaptive Planning is highly desirable.
- Strong organisational skills and the ability to manage multiple requests and competing priorities.
- Excellent written and verbal communication skills, with confidence engaging stakeholders across Finance, HR and IT.
- Experience managing support tickets, tracking issues and coordinating resolutions.
- A methodical and detail-oriented approach to administration, documentation and record keeping.
- An understanding of approval processes, access controls and the importance of handling sensitive information.
- The ability to troubleshoot routine issues, identify when specialist assistance is needed and escalate effectively.
- A proactive, collaborative and customer-focused approach.

This is an excellent opportunity for a hands-on Workday professional who enjoys working at the intersection of business operations, systems administration and stakeholder support.
You will play an key role in maintaining effective Workday support, improving the user experience and ensuring business requests are managed efficiently while supporting ongoing operational continuity.

This is an urgent day-rate contract role. Please apply now to be considered for this opportunity.

📌 Workday Administrator (Sydney)
🏢 Novon On Demand
📍 Sydney