Titan Shutters is a Melbourne-based business specialising in high-quality roller shutters for residential and commercial customers. We’re known for our solid customer focus and quality products. As the business continues to grow, we’re looking for a friendly, organised and proactive Customer Service & Administration Coordinator to look after our customers and support our Projects Team.
This role is office-based in Ravenhall and works alongside our wider team. There’s no reception desk and very few face-to-face visitors, but our phone line is busy. You’ll be the first point of contact for customers calling and emailing Titan, and you’ll make sure every enquiry is handled professionally and followed through.
Alongside customer service, you’ll work closely with our Project Delivery Coordinator. You’ll take care of the administration that keeps each customer’s project moving, from processing orders through to invoicing and payment. It’s a great way to learn the full project lifecycle of a growing business, with the opportunity to move into a more project-focused role over time.
What the role involves
Customer service
- Answering our busy phone line and email enquiries in a professional and friendly manner
- Acting as the first point of contact for customers, suppliers and trades, and resolving enquiries or directing them to the right person
- Keeping customers updated on the progress of their project
- Responding to website enquiries and social media messages as required
Project administration
- Supporting our Project Delivery Coordinator with the day-to-day administration needed to deliver each project smoothly
- Processing and checking customer orders, and maintaining accurate records in our CRM
- Raising invoices and following up payments
- Assisting with scheduling and customer communication
- Logging and following up service and warranty requests
- Providing backup during busy periods and covering key tasks when the Project Delivery Coordinator is unavailable
- General office administration and ad hoc tasks to keep the office running smoothly
Working hours: Monday to Friday 8:15am – 5:00pm
What we’re looking for
- At least 2 years’ experience in a customer service or administration role that involves a high volume of phone calls
- Experience processing orders and invoices; experience in a business that schedules jobs or deliveries is an advantage
- Friendly, professional and confident communication via phone and email
- Highly organised, with strong attention to detail and the ability to manage a busy phone line alongside your admin tasks
- A practical problem-solver who takes ownership and follows things through to completion
- Calm and patient when dealing with customers
- Confident using computers and Microsoft 365; CRM or accounting software experience is an advantage
- Experience in a home improvements or trade industry is desirable
- A team player who enjoys supporting others and contributing to a well-run office
Why you’ll love working with us
- A stable, full-time role with a growing Melbourne-based business
- Supportive and collaborative team environment
- On-the-job training and guidance, including our products, systems and processes
- The chance to develop your skills in customer service, administration and project delivery, with a pathway into a project-focused role
- A modern office setting in our new Ravenhall location, with long-term opportunities for the right person
If you enjoy looking after customers, love being organised and take pride in getting the details right, we’d love to hear from you.
Please apply with your resume and a short cover note telling us about your customer service and administration experience, and how you manage a busy phone line alongside your other work.