Venue Manager - Firma Italian & The Reserve Wine Bar

Are you an experienced hospitality leader ready for your next challenge, with the opportunity to take ownership of two distinctive dining destinations within one of Brisbane's leading luxury hotels?

We're looking for a commercially astute, passionate and hands-on Venue Manager to lead Firma Italian and The Reserve Wine Bar at Emporium Hotel South Bank.

As a key member of our senior Food & Beverage leadership team, you'll report to the Director of Food & Beverage and play an integral role in shaping the continued success of both venues. This is an opportunity for an accomplished hospitality professional to step into a challenging and rewarding multi-venue leadership role, combining commercial accountability with exceptional service delivery and people leadership.

About the Venues

Nestled within the luxury surroundings of Emporium Hotel South Bank, Firma Italian brings together the best of modern and traditional Italian cuisine in a sophisticated yet welcoming setting, while The Reserve Wine Bar offers a stylish, low-lit bar for wine lovers, featuring an extensive selection of local and international wines, premium spirits and bespoke cocktails.

Whether it's a relaxed dinner for two, a catch-up with friends or a special celebration, every experience is thoughtfully curated. Complementing Firma's menu is access to more than 3,000 premium wines from The Reserve Cellar, creating a dining experience that celebrates Italy's rich culinary heritage through exceptional food, wine and genuine hospitality.

What You'll Be Doing

Leading the overall operations and performance of Firma Italian and The Reserve Wine Bar, ensuring exceptional guest experiences and consistent five-star service standards.

Holding full P&L; accountability across both venues, including forecasting, revenue growth,



labour management, cost control and profitability.

Developing and executing business strategies and initiatives to drive financial performance, operational efficiencies and sustainable growth.

Building, mentoring and developing high-performing teams, fostering a culture of accountability, engagement and continuous improvement.

Overseeing recruitment, rostering, performance management and succession planning to ensure effective workforce management.

Working collaboratively with the Kitchen Team to deliver seamless service, maintain quality standards and maximise commercial opportunities.

Monitoring business performance against key financial and operational KPIs, identifying opportunities for improvement and implementing effective solutions.

Driving revenue opportunities through promotions, upselling, guest engagement and strategic initiatives.

Establishing and maintaining operational procedures, service standards and compliance with workplace health and safety and liquor licensing requirements.

Maintaining a visible, hands-on presence across both venues, leading by example and ensuring a consistently exceptional guest experience.

About You

Demonstrated leadership experience in a restaurant, bar or Food & Beverage management role within a premium or high-volume hospitality environment.

Proven financial acumen, with experience managing P&L;, budgets, labour costs, stock control and venue profitability.

Strong commercial awareness,



with the ability to identify opportunities, make informed decisions and deliver measurable business results.

Experience overseeing multiple outlets or complex hospitality operations will be highly regarded.

Previous experience within a five-star luxury hotel environment will be highly regarded, particularly within premium Food & Beverage operations.

A confident and inspiring leadership style, with the ability to develop, motivate and hold teams accountable.

A genuine passion for food, wine and delivering exceptional guest experiences.

Strong operational knowledge across restaurant and bar environments, supported by sound knowledge of food, wine, cocktails and premium spirits.

Excellent communication, organisational and stakeholder management skills.

Current RSA Certificate.

Must hold a current RMLV (Responsible Management of Licensed Venues) certificate and be a liquor-approved manager.

Why Join Us?

Be part of one of Brisbane's most recognised luxury hospitality brands.

Play an integral role within the hotel's senior Food & Beverage leadership team.

Enjoy the autonomy and chance to make a genuine impact across two distinctive venues.

Lead talented teams in venues known for exceptional food, wine and service.

Access employee discounts on accommodation, dining and beverages.

Dry-cleaning provided for work attire.

Monthly wellbeing initiatives and team events.

Recognition programs that celebrate your achievements.

Ongoing learning and development opportunities.

A supportive culture where people are passionate about what they do.

Ready for Your Next Challenge?

If you're a commercially driven hospitality leader with a passion for people, exceptional service and delivering results, we'd love to hear from you.

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📌 Venue Manager - Firma Italian & The Reserve Wine Bar (Brisbane)
🏢 Emporium Hotel
📍 Brisbane