Macquarie Group is seeking a Customer Support specialist within Banking and Financial Services. You will act as the final escalation point for complex customer cases, including vulnerability and financial abuse scenarios, while conducting in-depth investigations into fraud and scams.
The role emphasizes risk management, regulatory compliance, and empathetic customer care, with collaboration across Customer Protect, Product teams and frontline units to ensure fair outcomes.
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📌 Customer Support Specialist for Vulnerable & Fraud Cases (Sydney)
🏢 Macquarie Group
📍 Sydney
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