Retail Manager – Pharmacies, Disability Aids and Equipment

Retail Manager – Pharmacies, Disability Aids and Equipment Salary: $80,000 per annum plus depending on skills and experience. Work Location: 348 Peel Street, Tamworth NSW 2340 Full time Position We are seeking a highly motivated Retail Manager to join our team at SA & SMJ Pty Ltd. Building on an outstanding reputation as a rural and regional pharmacy group, SA & SMJ Pty Ltd is further diversifying and strengthening its business activities through its disability aids and equipment and non-prescription goods and services divisions. As the company’s Retail Manager, you will focus on creating and executing an overarching plan to: promote the sale of disability aids within our existing regional pharmacy network having particular regard to disabled children and teenagers; drive improvement in sales of non-prescription goods and services such as vitamins, cosmetics, confectionary, weight loss powders, and perfumes

Key Responsibilities

- Establishing referral networks for our disability aids and equipment division by promoting the company’s goods and services to child care providers, schools and parents
- Managing day-to-day retail operations across multiple pharmacy outlets and online sales channels
- Developing and implementing sales, marketing, and promotional strategies to increase revenue and customer engagement with our disability aids and equipment and non-prescription divisions
- Monitoring stock levels, purchasing requirements, and inventory control across all retail locations
- Analysing sales performance and preparing reports on retail and online trading activities
- Managing pricing, product presentation, merchandising, and promotional displays




- Coordinating online product listings, digital promotions, and customer order fulfilment processes
- Supervising and training retail staff to ensure high standards of customer service
- Liaising with suppliers and service providers regarding stock supply, product availability, and promotional activities
- Maintaining customer satisfaction by responding to customer enquiries and resolving complaints effectively

Skills, Experience and Qualifications

- At least 1–2 years of relevant retail management experience
- Strong understanding of retail sales, stock control, merchandising, and customer service practices
- Ability to manage competing priorities across multiple retail outlets
- Strong computer literacy and experience with retail point-of-sale and inventory systems
- Qualification at diploma level or above preferably in a field related to retail management, disability services, child related services or a combined field of study
- Hold or willing to obtain a NSW working with children check and Australian Federal Police clearance

Sales and Marketing

- Develop and execute effective marketing strategies to promote retail sales
- Analyze market trends and customer preferences to identify opportunities for growth
- Set retail pricing

Customer Service

- Provide outstanding customer support to retail customers in person and via email, chat, and phone
- Address customer inquiries, concerns, and complaints in a timely and professional manner
- Ensure that retail customer feedback is collected and used to improve products and services
- Work towards building long-lasting customer relationships and brand loyalty

Applications and expressions of interest will be accepted till 04 November 2026

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📌 Retail Manager – Pharmacies, Disability Aids and Equipment (North Tamworth)
🏢 Lyden Law
📍 North Tamworth