CC TO GC Pty Ltd, trading as Phat Chicken Nerang Mall, is seeking an experienced Retail Manager to organise and control the operations of our chicken and food retail store at Nerang Mall.

Reporting to the business owner, you will manage staffing, purchasing, inventory, customer service and store financial performance within agreed budgets and delegated authority.

This is a permanent full-time position with 38 ordinary hours per week and a base salary of $81,000 per annum plus statutory superannuation.

Location: Tenancy 31-32, Nerang Mall, New St, Nerang QLD 4211.

Perks

- Base salary of $81,000 per annum plus statutory superannuation.
- Permanent full time employment with 38 ordinary hours per week.
- Paid annual leave and personal/carer's leave.
- Applicable penalty rates, overtime and allowances paid separately.
- Opportunity to lead the team and manage store operations.

Task & responsibilities

- Plan and manage daily store operations, product availability and customer service standards.
- Manage staff recruitment, induction, training, rostering and performance.
- Determine purchasing requirements, coordinate suppliers and monitor delivery quality and costs.
- Maintain inventory records and oversee food storage, stock rotation and waste reduction.
- Prepare operating budgets, monitor sales and expenses, and improve store performance.
- Oversee cash handling,



reconciliations and financial reporting to the owner.
- Review product mix, pricing and promotional activities within delegated authority.
- Maintain store presentation and resolve customer enquiries and complaints.
- Ensure compliance with food safety, hygiene and workplace health and safety requirements.
- Coordinate opening and closing procedures, equipment maintenance and operational improvements.

Qualification & experience

- At least one year of relevant experience in retail or fast food management.
- Demonstrated ability to supervise staff, prepare rosters and coordinate daily operations.
- Experience with purchasing, stock control, budgeting, cost management and sales reporting.
- Sound knowledge of food safety, hygiene and workplace safety requirements.
- Strong leadership, communication, customer service and problem-solving skills.
- A relevant qualification in retail management, business or hospitality is desirable.
- Availability to work a rotating roster, including weekends and public holidays.

About Company

CC TO GC Pty Ltd trades as Phat Chicken Nerang Mall, a chicken and food retail business located at Nerang Mall in Nerang, QLD. We serve the local community with a range of prepared meals and food products, with a focus on quality, friendly customer service and food safety.

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📌 Retail Manager (City of Gold Coast)
🏢 CC TO GC
📍 City of Gold Coast