Vet Nurse - Pet Insurance Customer Service| Monday to Friday| Brisbane

JOIN US FOR AN EXCITING JOURNEY: Join a team that values vet nurses! Enjoy work-life balance, paid training, extra time off, great perks, and career stability in a growing, people-first company. Make a difference without the stress!

WHAT YOU’LL BE DOING (AND LOVING!):

- Chat with pet parents and guide them through their pet care support journey
- Review vet notes and apply your knowledge to assess health claims
- Keep things running smoothly by handling emails and calls with empathy
- Collaborate with fellow animal lovers and vet professionals
- Use your expertise to make confident, thoughtful decisions that truly help
- Bring heart and smarts to every interaction

TRAINING & GROWTH:

- Get paid to learn — full-time, 3-week training provided
- Earn your RG146 (Tier 2) certification (yes, we’re a Registered Training Organisation!)
- Ongoing support and coaching to help you thrive

YOU'RE OUR KIND OF PERSON IF YOU HAVE:

- A Certified Vet Nurse with hands‑on clinic experience
- A calm, compassionate approach and a love for helping people
- Great attention to detail and decision‑making confidence




- Strong written and verbal communication skills
- A team spirit with a positive, can‑do attitude
- The ability to juggle tasks like a pro in a fast‑paced environment

PERKS YOU’LL LOVE:

- ‘Me Day’ and Volunteer Leave — because balance matters
- Market-competitive salary package of $68,000–$76,000 including superannuation
- Discounts on health, home, travel, and more (plus perks like gym memberships & dental!)
- A workplace that celebrates success — from team lunches to fun family events
- Feel‑good work that helps real people and their pets every single day
- A genuine team culture where you're supported, valued, and never just a number

Hours: 37.5 hours per week, Monday–Friday between 8:00am–5:00pm (rotating roster)

Additional information

- Full-time role with a Monday-Friday schedule - no weekends, no shift work!
- Step off the clinic floor while staying connected to animals and their people
- Join a passionate, supportive team that values empathy, knowledge & fun

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📌 Vet Nurse - Pet Insurance Customer Service| Monday to Friday| Brisbane
🏢 S8
📍 Brisbane