Service Integration and Management Specialist | NSW | 10 Months

- Define Service Integrator and Managed Service Provider functions and responsibilities.
- Define accountability model across providers (includes framework KPIs, SLAs and penalties)
- Develop cross-vendor incident, problem, change and service reporting requirements.
- Define service management tooling and integration requirements.
- Support development of the service delivery model and associated RFT requirements.
- Involved in providing clarifications and responses during the tender response period
- Participate in the RFT Evaluation process

KEY ACCOUNTABILITIES

- Define Service Integrator and Managed Service Provider functions and responsibilities.
- Develop multi-vendor governance requirements.
- Define accountability model across providers (includes framework KPIs, SLAs and penalties)
- Develop cross-vendor incident, problem, change and service reporting requirements.
- Define service management tooling and integration requirements.
- Support development of the service delivery model and associated RFT requirements.
- Involved in providing clarifications and responses during the tender response period
- Participate in the RFT Evaluation process

KEY REQUIREMENTS

- Strong experience in Service Integration and Management (SIAM).




- Experience developing Service Integrator requirements and operating models.
- Experience developing Managed Service Provider / Network Provider requirements.
- Strong understanding of multi-vendor governance and service management.
- Experience defining KPIs, SLAs, service performance measures, and provider accountability frameworks.
- Strong knowledge of incident, problem, change, and service management processes.
- Experience with service management tooling and integration.
- Experience supporting RFT/tender processes, including tender clarifications and evaluation.
- Strong stakeholder engagement, communication, and negotiation skills.

DESIRABLE

- Experience working on a program similar to PSMB.
- Previous experience in a mobile carrier or telecommunications workplace/project.
- Experience developing SIAM requirements for large-scale technology or telecommunications programs.
- Experience developing Managed Service or Network Provider requirements.
- Experience working across design, build, and run phases of a major program.

Additional information

- Service Integration and Management (SIAM) / Service Integration
- Managed Service Provider / Network Provider
- Multi-Vendor Governance and Operating Model

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📌 Service Integration and Management Specialist | NSW | 10 Months (Sydney)
🏢 Infopeople
📍 Sydney